“The question is who they are going to buy them from.” “Enterprises need and want WFO applications, like recording, quality management, speech analytics, workforce management, etc.” said Donna Fluss, President of DMG Consulting LLC. WFO suite vendors who have not kept their solutions and architecture up-to-date are feeling the impact as enterprises look to different providers for workforce optimization capabilities.
The digital transformation is underway, enterprise requirements have changed, and cloud computing is the technology of the future. The Report complements DMG’s annual Workforce Optimization Market Share Report, which looks at WFO market performance and activity for the full year, and its Workforce Optimization Product and Market Report, which reviews vendors, technology, trends and challenges, pricing, and more.Īfter 15 years of continuous growth, the WFO market is contracting. DMG’s 13 th report on this sector provides an in-depth analysis of the financial performance of the WFO market and its 39 vendors during the first six months of 2017, and compares market activity for this sector to the same period in the previous year. Where: Available at the DMG Consulting online storeĭMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2017 Workforce Optimization Mid-Year Market Share Report. What: Releases 2017 Workforce Optimization Mid-Year Market Share Report Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services
WFO market is contracting future is in the cloud DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share Report
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